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FAQ

HOW DOES CANEX WORK?

It’s simple! Browse the menu of premium cannabis products and select the items you would like. After you submit your order, you’ll receive a confirmation email.  When the driver is on the way, you will get a text with a link to track the order.

WHEN WILL MY ORDER ARRIVE?

We strive to have all EXPRESS orders executed within 90 minutes or less. However, delivery times vary based the time of day, and the traffic.  Most orders arrive in under an hour.  We also offer next day scheduled delivery, with a 2 hour window.  This SCHEDULED menu has a larger selection and more deals.

DO YOU HAVE A PHYSICAL LOCATION?

No, we do not. CanEx is a licensed non store front, delivery only dispensary. Enter your address here to see our menu!  Welcome to CanEx.

WHAT IF I WANT A PRODUCT YOU DON’T HAVE?

We really appreciate feedback, please email us info@canexdelivery.com and tell us what you like.

DO I NEED A PRESCRIPTION OR LICENSE?

No, you do not. In California, weed delivery is legal without a cannabis license or recommendation. The only requirement is that you must be at least 21 years of age, with a valid ID. 18+ can order with a medical recommendation. Ordering is a simple process that takes less than five minutes.  Just click here to enter your address and see our menu.

WHAT DOES YOUR PACKAGING LOOK LIKE?

Our packaging is discreet. Our drivers will meet you curbside and hand you a small bag with your items. We care about protecting your privacy. Our delivery vehicles for have no external branding or messaging.

WHAT IS YOUR DELIVERY RANGE?

We deliver in San Bernardino, Riverside, Los Angeles, and Ventura Counties. Click here to enter your address and see our menu.

WHAT KIND OF PAYMENT DO YOU ACCEPT?

We accept cash, debit and credit cards.  For their safety, CanEx bud-tenders make sure that they carry minimal change.

DO I HAVE TO CREATE AN ACCOUNT TO BEGIN?

Yes, if this is your first time at CanEx you need to click here to “SIGN UP” it only takes a moment.

CAN I PRE-ORDER?

Yes.  You can order from CanEx at anytime here from our scheduled menu up to 2 days in advance. Deliveries go out at 12noon, 7 days a week.

ARE DISCOUNTS/PROMOS AVAILABLE?

Yes! We have a robust rewards program and you will earn points for every dollar spent.  Be sure and sign up for email and sms marketing for exclusive codes and discounts.  Most importantly.  CanEx is know for our everyday “CanEx Deals” section.

CAN I CHANGE MY ADDRESS AFTER ORDERING?

Possibly. If you contact us at info@canexdelivery.com right away we can look into the situation.  But, generally speaking, no your CanEx order will be sent to the destination that you entered when you placed your order. Please make sure you’re there to receive it, and contact us asap if yo need to cancel or reschedule.

WHAT IS YOUR RETURN POLICY?

If you have an issue with a product please contact info@canexdelivery.com right away.  All sales are final, and cannot be returned or exchanged. Please contact customer service at info@canexdelivery.com if you are unhappy with your order and we can look into the situation.

CAN I TIP MY BUD-TENDER?

Yes, you sure can.  A little extra love is always appreciated for excellent service.

CAN I GET DELIVERY TO MY WORKPLACE?

Yes, if your boss is cool with it (or doesn’t need to know) then we are on our way.  Enter the address here to see the menu.  You are the boss now, how can we help you.

CAN MY FRIEND ACCEPT DELIVERY FOR ME?

No. We are only allowed to deliver to the person who placed the delivery order.

WHAT ARE CONCENTRATES?

Great question! Concentrates are potent extracts made from the cannabis plant. They have been processed to keep only the most desirable compounds while removing excess plant materials. These cannabis products are far more potent than traditional marijuana flower. While the effects of concentrate vary per person, they typically span between 1 to 3 hours. This includes rosin, live resin, hash, kief, “dabs” and more.  Check out selection here.

WHAT ARE EDIBLES?

A tasty option for cannabis consumption! Edibles are cannabis-infused food or beverage products. This is a great option for those who prefer a prolonged, smoke-free experience. Ingesting THC creates extended and typically more intense effects for the user. While it varies per person, these effects don’t tend to kick in until roughly an hour after ingesting and can last up to 8 hours. We always recommend starting small and taking it slow!

WHAT’S THE DIFFERENCE BETWEEN INDICA, SATIVA, AND HYBRID?

These are all different types of cannabis, eliciting different effects on the user. Indica plants are known to produce more of a “body high,” creating physically relaxing effects. Sativa, on the other hand, impacts the user’s mind, creating a more uplifting, mentally euphoric high. Hybrids are created when growers breed the indica and sativa plants together, crossing the properties of both plants into one new strain!

WHERE DO YOU SOURCE YOUR FLOWER?

We’re proud to keep it local. All of our cannabis flowers are sourced from expert cultivators across the state of California.

CAN I BUY PRE-ROLLED CANNABIS?

Absolutely! We strive to make our selection as accessible as possible. Simply click your county and browse our wide selection of pre-rolled cannabis today.

WHICH STRAINS ARE YOUR PRE-ROLLS MADE FROM?

We offer indica, sativa, and hybrid strains! Simply search the shop for your county and pick the right pre-roll for you.

HOW DOES CANNABIS VARY BETWEEN STRAINS?

There are many, many, different varieties of marijuana on the market. We’ve marked each strain with either indicia, sativa, or hybrid, as well as its THC content, and a specialized description per bud. This should help you find the right strain for your lifestyle! If you need any help navigating this wide world of weed, feel free to reach out to the CanEx staff!

CAN YOU PICK UP A PIZZA?

You’re on your own for that one, my friend. At this time our services are limited to only the merchandise and products ordered from our website.

WHAT ELSE?

Just get ready to enjoy the premium products and excellent service from CanEx! Please note that you are responsible for being present for deliveries, and we reserve the right to refuse service.

If you have any other questions, feel free to get in touch with our experts!

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